FSC-if Case Study

Supporting the Digital Transformation of Administrative Processes at the FSC-IF Indigenous Foundation

Venture 2 Impact partnered with DocuSign’s Social Impact team to engage employees in skills-based volunteer opportunities globally, where employees leverage their professional skill sets to support nonprofit organizations. The goal of the skills-based volunteering project is to support non-profit organizations whose missions are aligned with DocuSign while helping to scale their work and impact.


How might we support FSC-IF to digitize their payment and travel administrative processes?


The Forest Stewardship Council- Indigenous Foundation (FSC-IF) is an Indigenous-led global entity that works towards co-creating Indigenous forest nature-based solutions and promoting Indigenous rights and Indigenous holistic self-development, worldwide. They are also a member of the Forest Stewardship Council family.


The FSC-IF was recently established in 2018, however many of their administrative processes occur manually by pen and paper. This means that administrative staff are required to undergo multiple steps in processes like scheduling meetings, updating staff on the progress of various projects, monitoring budget expenses, making payments, recording data, and preparing official documents. FSC-IF staff report that their hours are diluted by these urgent manual tasks that could easily be completed through a centralized online system and that staff would rather focus on important tasks like updating internal manuals or reviewing their budget. Specifically, the FSC-IF staff requested that volunteers digitize and improve their payment and travel administrative processes, as these were their largest administrative challenges at the time.

DocuSign employees conducted a discovery of the current administrative processes at FSC-IF. Then, the volunteer team developed an analysis of the manual processes. The volunteer team presented their analyses to FSC-IF staff, who provided feedback and offered additional insight into the pitfalls of the existing administration processes.

Docusign and fsc-if final recommendations


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